Service Delivery Manager
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| Job Type | |
| Location | Newcastle |
| Area | North East, UK |
| Sector | DigitalIT & Telecoms |
| Salary | £450.00 |
| Start Date | ASAP |
| Advertiser | Leanne Howlett |
| Telephone | 07597378032 |
| Job Ref | LH-LOT-28077 |
- Description
- • Job Title: VME-r Technical SME
• CV Submission Deadline: Wednesday 11th April 2018 @ 0945AM
• Daily Pay Rates: £450
• Hours:7.5 Weekly 37.5
• Location: North East
• Contract Length: 5 - 6 Months
• Security Clearance Level Required: SC - Security Check
Additional Information:
COBOL and VME experience essential
Contractor must be prepared to work on standby as well as full time hours
They will be required to work overtime and weekends on a rota basis on point
Description:
Main Duties and Responsibilities: Manage the development and deployment of IT solutions; Managing change and risk management and the interaction between development and support services; Take ownership of technical design decisions throughout the delivery; Facilitating project decision-making around the appropriate way to achieve deployment; Ensure service delivery adheres to the appropriate standards.
Experience Required
Demonstrable experience of any of the following technologies would be advantageous:
• COBOL
• MicroFocus COBOL (Application Code).
• Tuxedo (Online Transaction Processing).
• Oracle SQL (Database Queries).
• Linux (Host Environment).
• VME (TPMS/IDMSX/BATCH).
• SCL.
• Shell Scripting.
• Python.
• XML.
You will be a great mentor, sharing your knowledge and experience to ensure service obligations and customer requirements are met. In particular you will be a role model, contributing to the wider Service Management team, providing visible leadership, modelling BPDTS behaviours and promoting BPDTS cultures/values
You will promote and assist with the delivery of standards & automation. e.g. bringing tools, processes and expertise to provide new solutions to enhance processes and introduce efficiencies
Your experience in ITIL service delivery will enable you to support the day to day and out of hours management of high severity incidents , ensuring that the incident escalation process is followed, service is restored and expectations are managed for all clients and stakeholders.
We are looking for candidates who share our values on equality and diversity and who come from a wide range of backgrounds that reflect the customers that we serve. We know that by doing so we can better support people across the country.
Essential Criteria:
Evidence of a deep and proven technical expertise and of independent analysis and diagnosis in the VME and/or VMEr application/s
Ability to apply in-depth technical knowledge to positively influence the successful resolution of live service issues and escalated service outages.
Ability to confidently provide technical representation and leadership in VME / VMEr applications and to translate and communicate effectively to non-technical stake holders.
Evidence of leading continuous improvement – Promoting and assisting with the delivery of standards & automation. e.g. bringing tools, processes and expertise to provide new solutions to enhance processes and introduce efficiencies
Evidence of understanding the technical impact and dependencies of client requirements in a multi-vendor organisation
Ensures adherence to the ITIL Framework across the portfolio of applications, maintaining compliance to Incident, Problem, Change and Release processes.
Note: Successful applicants must hold or subsequently pass SC clearance. No appointments will be made until SC is cleared
