Infrastructure Operations Manager
| Job Type | Contract |
| Location | London |
| Area | London, UK |
| Sector | Digital Tech: IT Ops |
| Salary | £541 Per Day |
| Start Date | September 24th, 2025 |
| Advertiser | Alexa Becoy |
| Job Ref | 7154 |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- The Client:
A government department client is looking for an Infrastructure Operations Manager to join them on a 4 month contract. This position will be in London.
Job Summary:
Our client's Digital Services (DS) Operations has an opportunity for an Infrastructure Operations Manager (IOM) to lead the operational delivery and continual improvement of its' infrastructure, cloud and end-user computing services. This role strengthens the in-house capability to govern multi-supplier delivery, assure service quality and operational resilience, and drive automation and standardisation in line with the Approved Operating Model.
The successful candidate will demonstrate expert-level proficiency in the design, implementation, and management of Microsoft Azure and Microsoft 365 environments. The role requires a deep understanding of cloud infrastructure, identity and access management, automation, and security best practices.
Leadership & Governance
- Proven line management of technical specialists: Setting standards, coaching, and building a proactive, user centred culture.
- Strong multivendor governance: SLAs/OLAs, service reviews, improvement plans, risk/issue management and commercial awareness.
- Practical command of ITIL practices: Incident, Problem, Change/Release, Request, and Service/Asset & Configuration Management.
- Strong understanding of continual improvement frameworks and automation strategies.
Infrastructure, Cloud & Networking Knowledge (managerial depth with technical breadth)
- Working knowledge of Microsoft Azure and Microsoft 365: Core platform services, identity, policy/governance, monitoring and Exchange Online, Teams, OneDrive/SharePoint, Intune.
- Understanding of on?prem infrastructure services: Windows Server/AD, storage/backup, virtualization and enterprise networking concepts.
- Familiarity with telemetry/monitoring and event/alert workflows: Support SRE?style operational assurance.
- Proven experience managing senior technical specialists and problem management functions.
- Familiarity with ITSM tooling and CMDB governance: Supporting operational assurance, asset accuracy, and service readiness.
Security & Compliance
- Experience enforcing endpoint and cloud security controls: e.g., Conditional Access/MFA, device compliance, baseline configurations.
- Coordinating vulnerability remediation at scale: Provide measurable outcomes; supplying evidence for audits/certifications.
- Understanding of privileged access: Segregation of duties and change controls in regulated environments.
Data driven Operations
- Ability to define and interpret operational metrics and dashboards: Availability, performance, change success, risk posture, user satisfaction.
- Comfortable using ITSM and analytics tooling: Prioritisation, forecasting and reporting.
Projects & Communication
- Stakeholder management and clear communication—translating technical topics to nontechnical audiences; producing SOPs/runbooks and user facing guides.
- Contributing to business cases/estimates and phased delivery plans: balancing risk, cost and user experience.
- Project Leadership: Experience leading cloud migration, modern workplace, or security enhancement projects.
- Internal and External collaboration: Proven experience of managing external technical vendors to deliver high quality digital solutions.
Certifications (Desirable)
- ITIL® 4 Foundation or higher.
- Microsoft: AZ-104: Microsoft Azure Administrator.
- Microsoft: AZ-305: Designing Microsoft Azure Infrastructure Solutions.
- Microsoft: MS-102: Microsoft 365 Administrator.
- Microsoft: MS-102: Microsoft 365 Administrator.
- PRINCE2® / AgilePM® (or equivalent delivery discipline).
Key behaviours
- Ownership & initiative: Accountable for outcomes; anticipates risks and acts early.
- User focus: Designs operations around clear user journeys and business value.
- Collaboration: Builds trust across DS, InfoSec, suppliers and the business.
- Continuous improvement: Automates, simplifies and standardises.
- Clear communicator: Concise, structured and audience appropriate.
- Coaching mindset: Grows capability, documents knowledge and empowers others.
An active SC clearance is required for this role. At a minimum, candidates must be eligible and willing to undergo security clearance. Due to the short-term nature of the contract and the urgency of the requirement, the client may prioritise applicants who already hold active SC clearance and meet all essential criteria.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Proven line management of technical specialists: Setting standards, coaching, and building a proactive, user centred culture.
