Senior User researcher
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| Job Type | |
| Location | 1 Victoria Street, Occasional to Birmingham |
| Area | London, UK |
| Sector | Digital |
| Salary | £500 Ltd |
| Start Date | ASAP |
| Advertiser | Jackie Fielding |
| Telephone | 07740107091 |
| Job Ref | 28664 |
- Description
- Job Title: Digital User Researcher Senior
IR35 Scope: Out of Scope
CV Submission Deadline: Wednesday 23rd May 2018 @ 15.15
The Maximum Pay Rate/Not including any fees just payable to candidate: £500 Ltd
Location: Inner London:1 Victoria Street, Occasional to Birmingham
Contract Length: 6 months, ASAP Start
Experience Required
• Be an experienced user researcher with at least 3 years’ experience in working on digital products.
• Have experience of undertaking user research and testing for GOV.UK having contributed to Government digital services that, ideally, are currently in public beta.
• Have experience on working with user experience (UX) teams to develop service designs and prototypes that can be tested with users and iterated as required.
• Have experience working with, and challenging, policy teams on how to best represent policy requirements on GOV.UK
• Be able to demonstrate competence by applying recognised user research tools and techniques to help understand user needs and undertake usability testing including using remote tools
• Have experience of helping to understand assisted digital and accessibility needs
• Have experience of working as part of a multi-disciplinary team
• Have experience with agile ways of working
• Have experience of using tools such as Jira, Confluence and Slack to work collaboratively with other team members, maintaining clear artefacts e.g. interview notes that are accessible to others.
• Have experience of coaching others in user research.
• Demonstrate flexibility in response to changing priorities
• Have BPSS clearance
Key tasks and deliverables
The Office for Product Safety and Standards (known as ‘Safety and Standards’) Digital team require an experienced specialist user researcher for a limited engagement of 3 months to help increase user research capacity and, where capacity allows, help develop internal digital capability.
The Safety and Standards Digital team are responsible for delivering a portfolio of digital services, each at different stages of development. This role is required to help us develop user centred services through understanding how users use our services. You will be deployed to help undertake user research on these services according to priorities, however we anticipate that the main focus will be on helping us to develop the Market Surveillance Product Safety Digital Service (MSPSDS).
The MSPSDS is a significant programme of work designed to help develop the digital infrastructure to support the aims of the Office. This includes developing user centred services to help develop UK market surveillance capability to mitigate the potential loss of access to EU market surveillance systems. This role will play a key role in helping to understand key user needs for this service. Specifically, we anticipate that this will involve researching the need of key user groups. You will work alongside Safety and Standards Digital team members and external suppliers to help deliver an alpha for the MVP 1.0 release. We anticipate concluding alpha in August.
In addition, the role may be required to support other services including the Primary Authority Register, NMO Technical Services and the audit and review of Safety and Standards GOV.UK content. This last project is to ensure that it is developed with a user centred focus and aligned to GOV.UK style guides and tone. We want clear, consistent content that help our users know who we are, what we do and how we can help them. To enable that we will need to test our thinking with users and iterate the pages based on their feedback.
As a secondary aim, you will also, capacity permitting, provide direction and coaching to an internal trainee user researcher to help develop long term and sustainable capability in user research within the Office.
