User researcher
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| Job Type | |
| Location | Croydon |
| Area | London, UK |
| Sector | Digital |
| Salary | £497 Ltd |
| Start Date | ASAP |
| Advertiser | Jackie Fielding |
| Telephone | 07740107091 |
| Job Ref | 28802 |
- Description
• Job Title: Digital User Researcher
• IR35 Scope: Out of Scope
• CV Submission Deadline: 24/05 11.45am
• The Maximum Pay Rate/Not including any fees just payable to candidate: £479 Ltd
• Location: Southern House, Croydon
• Contract Length: 12 months
• Security Clearance Level Required: SC - Security Check
Additional qualifications required for this role
1. Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
2. Previous experience within government services.
Key tasks and deliverables
Programme role:
1.Manage and facilitate the user research approach on Metis Programme around various areas and carry out actions which include:
• Working with other user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service
• Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
• Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service
• Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
• Designing, executing and analysing quantitative surveys.
• Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports).
• Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
• Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services.
2.From a User Experience perspective You will be expected to:
• Conduct regular usability tests, user research and expert reviews for government organisation.
• Gather requirements, write session guides and present analysis directly to project and business stakeholders.
• Understand the tools required to deliver innovative training to end users and reach out to the wider audience.
• Illustrate user journey mapping from the point of what happening previously to what will be happening in the new world.
• Be collaborative and support junior team members with development
Experience Required
1.Demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development.
• Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
● Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
● Proven experience of presenting user research findings in a wide variety of formats and contexts.
● Proven experience introducing and establishing user research practices in an organisation.
● Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services
• Knowledge-base design and implementation.
• Have proven experience in requirements gathering, fit gap analysis, data mapping, process mapping, solution design and validation/assurance.
• Strong planning and project management skills.
• Expert analytical and troubleshooting skills. Having the ability to effectively communicate business, functional, and technical information across multiple stakeholders
• Possess experience/knowledge of a range of UX research methods and deliverables
1. Demonstrable experience of delivering successful outcomes in projects and programmes of similar sizes.
2. Experience working with Central Government Departments.
3. Experience in liaising with Oracle support and product development teams to resolve project gaps and issues.
4. Experience working with integrated and dis-aggregated service environment models.
5. Understanding of data protection act and rules for accessing secure data.
A brief description
Adelphi Services Unit manages the Home Office’s enterprise resource planning (ERP) system and associated Business Intelligence (OBIEE) system. These enable finance, HR and procurement services, providing all staff and managers with the ability to complete a variety of tasks quickly and online. This single ERP platform delivers value for money and a consistently good level of service to staff. Most HR, finance and procurement services are available to staff via employee and manager self service.
Adelphi Services is currently engaged in a major transformation project as part of the HM Government’s Next Generation Shared Services Strategy. This will replace our current ERP system with a “Software as a Service” offering.
The government’s approach to digital and IT puts user needs at the heart of decision making. User researchers are key figures in service teams. They help service teams build a deep understanding of their users so they can design and deliver the services that their users need.
They support service managers by generating new and useful user insights, and work closely with designers, analysts and developers to iteratively improve services for users.
As a user-researcher you will be experienced in using a variety of user research methods to reveal actionable insights.
You will have excellent analytical and problem- solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
You will need to be confident in explaining user needs to key business stakeholders, and acting as a persuasive advocate for those needs both within the team, the wider organisation and across government.
You will have experience with and be comfortable working with agile development teams. You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.
You will also be expected to go out and conduct user research on the level of knowledge and guidance required to support transactions and queries that end users will engage with using the new Software as a Service product.
You will be expected to convey to business users the approach taken to construct knowledge content using best practice methods and illustrate how this maps back to various HR and Finance business processes.
You will be expected to engage and collaborate with the profession of practice community leads.
