Service Design Lead
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| Job Type | |
| Location | Inner London: Sanctuary Buildings |
| Area | London, UK |
| Sector | Digital |
| Salary | £850 Ltd |
| Start Date | ASAP |
| Advertiser | Jackie Fielding |
| Telephone | 07740107091 |
| Job Ref | 29093 |
- Description
- Job Title: Service Design Lead
IR35 Scope: Out of Scope
CV Submission Deadline: Friday 8th June 2018 @ 13.30
The Maximum Pay Rate/Not including any fees just payable to candidate: £850 Ltd
Location: Inner London: Sanctuary Buildings
Travel: Ad Hoc to other DfE sites
Contract Length: 6 Months
Experience Required
Who we’re looking for
•You will be comfortable working through uncertainty and planning and leading discoveries
•You will want to help the government transform we delivers outcomes to users
•You will have deep expertise and passion for user-centred design
•You will be comfortable designing prototypes to test policy, not just services and digital products
•You will be adept at working an agile development environment, creating new services as part of a cross-disciplinary delivery team
•You can set direction - making decisions, evaluating impact and contributing to strategy
•You’ll have great communication skills and be confident to participate and engage with the both the most senior stakeholders and end users
•You’ll be able to collaborate with people who don’t have experience of user-centred design and agile and bring them along with you
•You’ll ideally have had previous experience of working on GOV.UK/GDS projects
•You’ll be enthusiastic about building capability in others and contributing to the department’s communities of practice
Key tasks and deliverables
• Lead creation of a service design to inform teacher recruitment and retention strategy by creating and designing solutions to inform policy decisions and the potential creation of new services to meet school recruitment needs and helps retain teachers.
• Deliver 6-8 week Discovery to prioritise the problem space by designing, planning and delivering discovery working with Product Manager, User Researcher etc.
• Create outputs including discovery report, problem statement, hypothesis to test, initial prototype, user motivations, journey maps, user needs, as-is and to be maps as prioritised by the product manager.
• Deliver further 6-8 week discoveries.
• Deliver 8-10 week Alphas
• Co-design with users and create and test prototypes to inform policy and future investment decisions around what will help solve the teacher recruitment and retention problem.
The Department for Education is responsible for education, children’s services, higher and further education policy, apprenticeships and wider skills in England, and equalities. We work to achieve a highly educated society in which opportunity is equal for all, no matter what their background or family circumstances.
We are on an exciting journey, transforming the department through a commitment to deliver user-centred, evidence-based policy and end-to-end services. We have passionate members of staff, recognised across government as experts at bringing research, policy and delivery together, who are leading this transformation within the department and across global government through OneTeamGov.
The problem
We are now looking for a Lead Service Designer to for an initial contract of up to 6 months to work in a multidisciplinary team who are tackling the big problem of how we recruit and retain enough teachers.
How might we improve and design new services and policy that helps schools recruit enough teachers and keep them?
The team will follow a user-centred design approach to designing policy and services that meet user needs and policy outcomes.
You will join a team with a User Researcher(s), Delivery and Product Manager to co-design and prototype solutions with users and working with policy people, analysts and others.
5 days/wk in DfE offices in Westminster though the role will definitely and regularly require visits to schools and other organisations throughout England and Wales and to other DfE offices as required.
