Change/Problem Manager
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | |
| Location | Newbury/Basingstoke |
| Area | South East, UKSouth West, UK |
| Sector | IT & Telecoms |
| Salary | £300.00 - £350.00 |
| Start Date | 23/03/2020 |
| Advertiser | Leanne Howlett |
| Telephone | 07597378032 |
| Job Ref | LH-SOV-CPM |
- Description
- Assignment:Role Change / Problem Manager
Rate: £300-£350
Location: Newbury, moving to Basingstoke April 2020
Start Date:23 March 2020
Duration:3 mths / 60 days
Major accountabilities of role
Ensure changes are controlled and subject to the change control Process
Reduce the number of failed changes
Chair CAB
Reduce impact of changes to the business
Drive Problem Management
Chair problem review board
Responsibilities
Proactively manage the Change mailbox, responding to emergency requests in a timely manner
Reporting on a daily, weekly and monthly basis
Ensure all emergency changes contain the required justification, sponsorship and level of detail to enable the Change Manager to approve
Assist the with trend analysis to enable areas for improvement
Chair weekly CAB Meetings and Emergency Cabs
Perform impact and risk assessment of changes to ensure minimal disruption to services and customers
Ensure outages requests are realistic and aligned to the type of activity being completed to ensure minimal disruption to the network
Manage communications to IT and the business
Drive the RCA of problem records
Experience and capability requirements
Experience with Cherwell / ServiceNow toolset
Previous experience working within a Change/Service management position, within Excellent communication skills
ITIL Foundation Certified (v3)
Strong IT awareness
Risk and impact aware
Must be able to work in a collaborative
