Technical Author
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| Job Type | |
| Location | London |
| Area | London, UK |
| Sector | DigitalNiche |
| Salary | £350-£400 |
| Start Date | ASAP |
| Advertiser | Leanne Howlett |
| Telephone | 07597378032 |
| Job Ref | LH-Tech |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- Role Title: Technical Author
Contract Length: 6 months
Role location: London (currently remote during lockdown)
IR35 Status: Outside
Maximum Daily Rate: £350-£400
Clearance: SC Clearance is requiredStart: Immediately
You will work closely with the other ‘Heads of’ workstreams in DaTT, including Live Services, Technical Archictecture, Tech Operations and Cloud Services and Platforms. Sitting in SMT.
Main responsibilities
We need aA technical writer who takes a user-centred approach to making complicated technical concepts easier to understand for a non-specialist audience. In this role, you will focus on specialist content and software documentation, and writing service updates for the users and stakeholders.
A technical writer is an expert practitioner who has a deep understanding of technology and the needs of technologists. At this level, you are expected to:
● take a user-centred approach to explaining how to use government products and services to a non-technical audience, focusing on specialist content and software documentation, in particular messages to our users on service changes amongst and content on the intranet that describes our technical services tostaff
● write blog posts for or on behalf of the technical teams
● engage with users on service and product updates
Skills required to be a technical writer
● Stakeholder relationship management. You can influence stakeholders and manage relationships effectively. You know how to build long-term strategic relationships and communicate clearly and regularly with stakeholders. (Relevant skill level: practitioner)
● Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Relevant skill level: expert)
● Technical understanding. You know about the technologies used to build and operate digital and technology services such as end user devices, Software as a Service products and Office Productivity Suites. You can collaborate closely with colleagues in different digital and technology disciplines. (Relevant skill level: practitioner)
● User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user. (Relevant skill level: expert)
● User-centred content design. You can create and iterate content for end-to-end services. You can deliver through others and direct their work. (Relevant skill level: practitioner)
It is desirable that you have:
● Experience working across Government, ideally in policy and/or delivery programmes
● Experience of contributing to a range of programme documentation that may include business cases and contracts
● Experience trading off between urgent requests and long-term priorities
