Head of Digital Operations
| Job Type | Contract |
| Location | London/ Hybrid |
| Area | London, UK |
| Sector | Digital Tech: Digital PMO |
| Salary | £540 Per Day |
| Start Date | April 27th, 2026 |
| Advertiser | Ashley Price |
| Job Ref | 7437 |
| IR35 | Inside |
| Security Clearance | DBS/DS |
- Description
- The Client:
A government department client is looking for a Head of Digital Operations to join them on a 4 month contract. This position will be based in London/ Hybrid.
Job Summary:
Temporarily leading a newly created team bringing together; Service Management, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team.
- To oversee the management, delivery and performance of all DS operations including support, maintenance, vulnerability management, service management, end user & infrastructure computing services, networking & all digital connectivity, security, and operational integrity.
- Ensuring the availability, accessibility, security, and operational effectiveness of all client digital systems, equipment, services, environments & networks. Through active service monitoring and response management during core operational hours (8am – 6pm working days) and alert monitoring and escalation responses outside of core hours.
- To ensure that all incidents and service requests are responded to and resolved within agreed SLAs, to appropriate quality thresholds, meeting, or exceeding customer satisfaction targets.
- To manage major incidents, expedite resolutions and own major incident review.
- Attend regular service reviews with our essential partners when required.
- Supporting Team leads on work planning and forecasting across the team to ensure operational activities are fully resourced and funded as the organisation requires.
- Working closely with the DS Portfolio Manager, delivery managers and technical team leads ensuring a smooth and successful transition of change projects, projects, and CI into operational running & support.
- Strong communication and inter-personal skills with the ability to work effectively and collaboratively with colleagues and external parties, together with the ability to lead teams within a distributed/hybrid environment.
- Provide liaison between the operations team and the Head of IT.
- Attend senior leadership meetings as and when required.
There will be a period of initial handover activity from the permanent Head of DS Operations prior to their leave, and there will also be a period of running in parallel during phased return period to the role before handover back to permanent team member.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- To oversee the management, delivery and performance of all DS operations including support, maintenance, vulnerability management, service management, end user & infrastructure computing services, networking & all digital connectivity, security, and operational integrity.
