Productivity & Collaboration Specialist (M365 Specialist)
| Job Type | Contract |
| Location | London/ Hybrid |
| Area | London, UK |
| Sector | Digital Tech: IT Ops |
| Salary | £600 Per Day |
| Start Date | September 3rd, 2026 |
| Advertiser | Priyanka Dubey |
| Job Ref | 7667-PSR1JP00105398 |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- The Client:
A government client is looking for a Productivity & Collaboration Specialist (M365 Specialist) to join them on a 7 month contract. This position will be based in London/ Hybrid.
Job Summary:
We are seeking a highly skilled and experienced Productivity & Collaboration Specialist to join our team within the Platforms Directorate. As the Productivity & Collaboration Specialist, your focus will be to play a vital role in the provisioning, administration and support of M365 tools available to client users within the M365 suite, in addition to supporting work generated from ongoing Projects and Programmes which will be coming into the team as BAU.
The Productivity and Collaboration Team are the platform product owners for the collaboration tools used across the client, primarily the M365 collaboration suite including Microsoft 365 Groups, SharePoint Online, OneDrive for Business, Teams, Planner, Stream, Viva Engage and the Power Platform.
Key Responsibilities:
- Analyses, designs and configures new collaboration solutions, using the most appropriate collaboration product(s) to meet user’s needs, following the appropriate governance processes.
- 3rd line support for collaboration tools. Receives and logs requests for support from service desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and promptly allocates unresolved calls as appropriate.
- Investigates and resolves requests for support by means of, for example: making global platform configuration modifications, developing work-around enhancements, changing operating procedures, providing guidance through explanation and documentation, or escalating requests to other Platforms colleagues or external suppliers.
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it.
- Provides excellent customer service by monitoring the progress of requests for support, ensuring all stakeholders are kept informed and that customer expectations are managed.
- Assists the Productivity and Collaboration Team to seek continual improvement in how the client uses the Microsoft 365 collaboration suite of products and keeps up to date on the Microsoft 365 roadmap to understand all new features and functionality being made available.
- Line management of any analysts as necessary.
The above list of key responsibilities is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.
Note that due to the operational focus of this role, it will be full-time Monday to Friday so not suitable for part-time or compressed working.
An active SC clearance is required for this role. At a minimum, candidates must be eligible and willing to undergo security clearance. Due to the short-term nature of the contract and the urgency of the requirement, the client may prioritise applicants who already hold active SC clearance and meet all essential criteria.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Analyses, designs and configures new collaboration solutions, using the most appropriate collaboration product(s) to meet user’s needs, following the appropriate governance processes.
