User researcher Lead
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| Job Type | |
| Location | Inner London: Sanctuary Buildings |
| Area | London, UK |
| Sector | Digital |
| Salary | £650 Ltd |
| Start Date | ASAP |
| Advertiser | Jackie Fielding |
| Telephone | 07740107091 |
| Job Ref | 29099 |
- Description
- Job Title: User Researcher Lead
IR35 Scope: Out of Scope
CV Submission Deadline: Friday 8th June 2018 @ 13.30
The Maximum Pay Rate/Not including any fees just payable to candidate: £650 Ltd
Location: Inner London: Sanctuary Buildings
Travel: Ad Hoc to other DfE sites
Contract Length: 6 Months
Experience Required
•You will be comfortable working through uncertainty and planning and leading discoveries
•You will want to help the government transform we delivers outcomes to users
•You will have deep expertise and passion for user-centred design
•You will have a broad range of approaches and strategies to working with users to gain a deep understanding of user needs
•You will be adept at working an agile development environment, creating new services as part of a cross-disciplinary delivery team
•You can set direction - making decisions, evaluating impact and contributing to strategy
•You’ll have great communication skills and be confident to participate and engage with the both the most senior stakeholders and end users
•You’ll be able to collaborate with people who don’t have experience of user-centred design and agile and bring them along with you
•You’ll ideally have had previous experience of working on GOV.UK/GDS projects
•You’ll be enthusiastic about building capability in others and contributing to the department’s communities of practice
Key tasks and deliverables
Plan user research for discovery by defining and implementing a user research strategy, roadmap and plan for the Discovery phase, which would include defining the research approach, advising on sample size and ensuring users/user types are appropriately represented. This will include recruiting users.
Lead user research for discovery by leading and carrying out the research, collaboratively with the Service Designer, Product Manager etc. in the team and communicate findings to colleagues and stakeholders outside the immediate team.
Derive insights, themes and patterns and produce user research findings that identify user needs and feed into hypothesis driven design
Design, execute and analyse research, using appropriate techniques, to deliver actionable insights for delivery teams
Deliver further 6-8 week discoveries
The Department for Education is responsible for education, children’s services, higher and further education policy, apprenticeships and wider skills in England, and equalities. We work to achieve a highly educated society in which opportunity is equal for all, no matter what their background or family circumstances.
We are on an exciting journey, transforming the department through a commitment to deliver user-centred, evidence-based policy and end-to-end services. We have passionate members of staff, recognised across government as experts at bringing research, policy and delivery together, who are leading this transformation within the department and across global government through OneTeamGov.
The problem
We are now looking for a Senior User Researcher to for an initial contract of up to 6 months to work in a multidisciplinary team who are tackling the big problem of how we recruit and retain enough teachers.
How might we improve and design new services and policy that helps schools recruit enough teachers and keep them?
The team will follow a user-centred design approach to designing policy and services that meet user needs and policy outcomes.
You will join a team with a Service Designer, Delivery and Product Manager to co-design and prototype solutions with users and working with policy people, analysts and others.
