Infrastructure Operations Engineer Lead
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| Job Type | Contract |
| Location | Remote |
| Area | Uk-wide, UK |
| Sector | Engineering |
| Salary | £500 Per Day |
| Start Date | October 2nd, 2022 |
| Advertiser | Leanne Howlett |
| Job Ref | 61204 |
- Description
- Level 3 Service Management framework qualification
Proven experience of managing infrastructure teams
Proven experience of planning and executing changes to infrastructure
Good oral and written communications
Good knowledge of Microsoft Office
Lead and manage the Infrastructure Operations team, comprising data centre services, network services and end user computing services
Plan, budget and account for the Infrastructure Operations Team’s work
Support the business case submission, planning, management and delivery of programmes and projects that deliver and require infrastructure operation activities
Continuously monitor and operate HSE data centre, end user computing and data centre technologies (on-premise, PaaS, IaaS and SaaS), ensuring technologies remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience
Proactively identify and resolve infrastructure issues before they impact the user/customer
Deliver Incident Management, diagnosing the root causes of incidents, developing work arounds and fixes, to return infrastructure and users to an operational condition
Deliver Problem Management, diagnosing root causes of problems, prioritising maintenance activity and developing fixes
Deliver Change Management, continuously seeking to improve technologies, promoting unused functionality and working with users to develop new ways of working
Deliver Capacity Management, continuously monitoring the utilisation of the infrastructure and forecasting when capacity levels will be breached, recommending remedial actions to be taken.
Routinely plan for and deliver the testing of DR and ITSCM routines to maintain confidence in the resilience of hosted systems and networks.
Implement upgrades and patches to technologies, keeping them at N or N-1 states, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
Document all technologies, including restoration priorities, power-down routines and installation sequencing. Maintain the accuracy of documentation to reflect changes.
Maintain all hosted infrastructure records in a secure configuration management database with an accurate record of technology assets, by serial number, age and lifecycle refresh point
Ensure the security of technologies and the IT estate, defending against cyber-arrack, preventing unauthorised access, unauthorised data exchange and data-loss
Maintain the highest standards of user and customer focus, ensuring that services are delivery to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problems are being tackled.
Ensure that technologies are routinely backed up and copies of all data and applications securely maintained.
Support HSE staff in using technologies efficiently and effectively making best use of investment and functionality
Key Outcomes
Infrastructure technologies remain available and performant to SLAs/OLAs
Infrastructure remains at N or N-1 states
Service standards and Key Performance Indicators (KPIs) are defined are accurately measured and are met consistently.
Incidents and problems are resolved in priority order and to SLAs/OLAs
Processes, standards and policies are documented and followed.
Infrastructure architecture
