Senior Service Delivery Manager
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| Job Type | |
| Location | Croydon |
| Area | London, UK |
| Sector | IT & TelecomsProgramme & Project Management |
| Salary | £500 outside IR35 |
| Start Date | ASAP |
| Advertiser | Leanne Howlett |
| Telephone | 07597378032 |
| Job Ref | LH-LOT-28176 |
- Description
- • Job Title: Senior Service Delivery Manager
• IR35 Scope: Out of Scope
• Deadline for questions: 4 hours from distribution
• The Maximum Pay Rate: £500 Ltd
• Location: Lunar House, Croydon
• Travel: Very occasional
• Contract Length: 12 months
• Security Clearance Level Required: SC Security Check
Brief Description
The Client is embarking on the largest IT transformation programmes it has seen in years. As well as the delivery of new, increasingly digital based, services it is moving to a SIAM based operating model. This role is an opportunity for you to join and influence this transformation. There are several exciting Senior and Service Manager vacancies that are available immediately. If you have a strong background in IT service management, enjoy working in a fast pace environment, are proactive and adaptable, and would like to influence change in one of the largest government organisations then please send forward your details. The position will involve liaising with senior internal and 3rd party stakeholders involved in some of the most cutting edge skills and topics within information technology for some unique and critical national services. Continue reading to find out further details.
Travel
Very occasional travel to other locations and supplier sites may be required, estimated less than 10%.
(DDaT LS will refer to this role as Senior Service Manager)
Role Based Engagements Only -Requirement for weekend/ out of hours working
Occasional out of hours working required due to operational nature of the role.
Experience Required
ESSENTIAL
1. strong technology based service management experience
2. demonstrable Relationship Management experience building and maintaining
effective relationships
3. must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes
4. sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and or disaggregated services.
DESIRABLE
1. ITIL qualifications
2. Experience working in a SIAM model
3. Experience working in an Agile project delivery environment
4. Experience supporting the design, agreement and implementation of the relevant Service
Model standards and processes across a range of suppliers
5. Knowledge of ServiceNow
