Service Manager
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| Job Type | |
| Location | Croydon/London |
| Area | London, UK |
| Sector | Programme & Project Management |
| Salary | £450 inside IR35 |
| Start Date | ASAP |
| Advertiser | Leanne Howlett |
| Telephone | 07597378032 |
| Job Ref | LH-LOT-28364 |
- Description
- • Job Title: Service Manager
• IR35 Scope: In Scope
• Deadline for questions: 4 hours from distribution
• CV Submission Deadline: 26/04 11.45am
• The Maximum Pay Rate/Not including any fees just payable to candidate: £450.00 Umb
• Location: Croydon / London
• Travel: Occasional
• Contract Length: 12 months
• Security Clearance Level Required: SC Security Check
Description:
Owns contracts as well as the commercial and operational working relationships with key suppliers to ensure contractual commitments are delivered. Working across technology, defining and agreeing a supplier governance framework and an agreed relationship map between Information and Communications Technology and our supplier organisations. Holds the BAU budget for contracts and is accountable for spend validation and authorisation.
Experience Required
ESSENTIAL
1. Strong Service Management experience, particularly working with in a SIAM model
2. Experience working in large complex multi supplier environments
3. Experience of onboarding / transitioning new services working closely with, and influencing service design and service architecture teams
4. Self-starter and strong communicator, able to engage and build relationships with a wide range of stakeholders, including at senior levels, across a variety of organisational and functional boundaries
DESIRABLE
1. High-level ‘technical’ understanding within a high volume transaction environments and or Biometrics field
2. Experience of working with agile; dev ops and waterfall environments
3. Experience in service delivery transformation
4.ITIL v3 Expert
5. Experience working in complex projects and programmes
