Field Technical Support Office
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| Job Type | Contract |
| Location | Titchfield |
| Area | Uk-wide, UK |
| Sector | Central Government |
| Salary | £18 Per Hour |
| Start Date | January 15th, 2025 |
| Advertiser | Phoebe Skinner |
| Job Ref | RITM1327258 |
- Description
- The Client:
Our government department client is looking for a Field Technical Support Office to join them on a 6 month contract. This position will be hybrid, Titchfield.
Job Summary:
- Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
- Support remote workers with various technical issues.
- Diagnose faults, and research effective resolutions providing advice to quickly resolve.
- Review and up-date instruction manuals to support the wider team with troubleshooting.
- Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process.
- Experience in identifying, troubleshooting, and resolving user requests/incidents.
- Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.
- Experience of working with a range of Microsoft 365 services.
- Ability to work independently and prioritise workload.
- An awareness of data security principles.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
