IT Service Manager Senior
| Job Type | Contract |
| Location | Exeter/ Hybrid |
| Area | South East, UK |
| Sector | Digital Tech: IT Ops |
| Salary | £700 Per Day |
| Start Date | March 23rd, 2026 |
| Advertiser | Priyanka Dubey |
| Job Ref | 7377-PSR1JP00099333 |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- The Client:
A government department client is looking for an IT Service Manager Senior to join them on a 12 month contract. This position will be based in Exeter/ Hybrid.
Job Summary:
Responsible for managing the service delivery of ICT services and working with teams from IT service operations. A Senior IT Service Manager is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
Typical Skills:
- Know how to manage configuration items, related information, service compliance and risks.
- Lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements.
- Know how to analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements.
- Take accountability of issues that occur and be proactive in searching for potential problems.
- Know how to influence stakeholders and manage relationships effectively, building long-term strategic relationships.
- Know how to leverage your data analytics skills to enhance business performance.
- Define strategies and policies, providing guidance to others on working in the strategic context.
Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing:
- Lead a team, ensuring adequate resources and capacity.
- Represent the IT service management function at a senior level.
- Act as an escalation point for business stakeholders.
- ITIL qualified.
- Contract management experience.
- Experience of managing budgets.
An active SC clearance is required for this role. At a minimum, candidates must be eligible and willing to undergo security clearance. Due to the short-term nature of the contract and the urgency of the requirement, the client may prioritise applicants who already hold active SC clearance and meet all essential criteria.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Know how to manage configuration items, related information, service compliance and risks.
