Customer Service Officer
| Job Type | Contract |
| Location | Stafford |
| Area | Midlands, UK |
| Sector | Defence & Nuclear |
| Salary | £21 Per Hour |
| Start Date | June 2nd, 2026 |
| Advertiser | Joel Rutherford |
| Job Ref | 7503-PSR1JP00102518 |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- The Client:
A government department client is looking for a Customer Service Officer to join them on a 6 month contract. This position will be based in Stafford.
Job Summary:
You will be responsible for representing the client at meetings with customers and will be supported by the Customer Services Manager. Within this role you will also monitor contractual and operational delivery performance, hold internal reviews and customer reviews on and off client sites. As well as ensuring effective customer communications on contract or product issues and developing and maintaining relationships with the customer to develop and establish new products and services. You will also provide support to the client teams with input to business winning strategies, the demand plan, tender vet/bid process and other initiatives; together with the customer, agree, then deliver and manage an accurate and realistic 3 year demand plan.
Other aspects of your role may include; delivering the customer service provision in accordance with Key Performance Indicators (KPIs), carrying out agreed feedback interviews for annual customer confidence index survey, assisting the Commercial Management Team with Aged Debt recovery, consulting and informing the client Management teams on issues of compliance, delivery, government assets, import/export issues, ITAR and contractual risk and promoting and encouraging team working. This role may involve occasional travel on detached duty to other Business Units.
What you’ll be doing:
- Supporting the operational delivery process of defence assets, in line with client commercial stage gates.
- Determine the appropriate commercial actions for requirements including supply market analysis, draft strategy plans, contract management plans and facilitate key aspects of the delivery.
- Ensure all contracts adhere to procurement regulations and Government policy.
- Assist/Lead (depending on project value) in the portfolio management of requirements and contracts varying in risk and complexity ensuring contract obligations are met in line with the contract and business requirements.
- Support negotiation and contract placement above level of delegation when required and highlight novel and contentious issues to the Senior Commercial Officer (SCO) to ensure satisfactory resolution.
- Communicate in a timely manner with a range of internal and external stakeholders including suppliers and Subject Matter Experts.
- Provide support and assistance to commercial enabling teams to assist delivery of client Business Improvement projects.
- Contribute to wider Commercial functional and client initiatives as required.
Person specification To be successful with your application, you'll need to show that you meet the following essential criteria:
- Numerate and a competent user of IT systems, including MS Office applications.
- Able to demonstrate team working skills.
- Self-motivated, willing to take responsibility for delivery of outcomes with minimum supervision and effectively work independently.
Tenacious with an ability to effectively organise, communicate, persuade, motivate, negotiate and influence and reasonably challenge others, including those of senior grade.
An active SC clearance is required for this role. At a minimum, candidates must be eligible and willing to undergo security clearance. Due to the short-term nature of the contract and the urgency of the requirement, the client may prioritise applicants who already hold active SC clearance and meet all essential criteria.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
Disability Confident:
As a member of the disability confident scheme, the Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant:
As a member of the Armed Forces Covenant, the Client guarantees to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Supporting the operational delivery process of defence assets, in line with client commercial stage gates.
