Senior Problem Manager
| Job Type | Contract |
| Location | Milton Keynes or London/ Hybrid |
| Area | South East, UK |
| Sector | Digital Tech: Digital PMO |
| Salary | £550 Per Day |
| Start Date | July 6th, 2026 |
| Advertiser | Ashley Price |
| Job Ref | 7561-PSR1JP00103936 |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- The Client:
A government client is looking for a Senior Problem Manager to join them on a 6 month contract. This position will be based in Milton Keynes or London/ Hybrid.
Job Summary:
The Senior Problem Manager is a role within the IT Service Management department of IDD, reporting into the Head of Service Insight and Improvement.
They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood and impact of incidents by supporting Product Teams to identify underlying causes of persistent or repeat and potential incidents and managing workarounds and known errors.
The Senior Problem Manager will have line management responsibilities, including:
- Oversight of direct reports and line management duties throughout their team.
- Managing team prioritisation and utilisation.
- Leading recruitment within the Problem Management team.
- Demonstrating role model values of diversity and inclusion, leadership and embracing change within the team, engaging and maintaining the commitment of staff.
- Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.
- Building an open and collaborative culture within the Problem Management team.
The candidate will receive access to relevant civil servant training as part of this role. The FCDO are committed to staff development and encouraging staff to achieve their potential. Opportunities to achieve professional level qualifications are available in this role including in commercial and IT Service management, including:
- ITIL
- CIPS
- Strategic Decision Making
- Leadership Skills
We are looking for someone with strong technical skills and a proven track record of leading and enabling Problem Management functions to support continual service improvement, who can demonstrate, in particular:
- Problem Management (relevant skill level: practitioner)
- Ownership and Initiative (relevant skill level: practitioner)
- Incident Management (relevant skill level: practitioner)
- Continual Service Improvement (relevant skill level: practitioner)
- Community Collaboration (relevant skill level: practitioner)
A minimum of ITIL Foundation is required for this role.
An active SC clearance is required for this role. At a minimum, candidates must be eligible and willing to undergo security clearance. Due to the short-term nature of the contract and the urgency of the requirement, the client may prioritise applicants who already hold active SC clearance and meet all essential criteria.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Oversight of direct reports and line management duties throughout their team.
