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Care & Assistance

The SLC Resource Service is designed to provide practical support throughout the recruitment, onboarding and assignment lifecycle.

We understand that transformation programmes can be demanding environments for both workers and hiring managers, and our objective is to provide responsive, accessible and people-led support throughout the engagement.

Support throughout the assignment

Each worker is allocated to a Malikshaw consultant who remains available throughout the assignment.

This includes:

• onboarding assistance
• timesheet and approval support
• payment and payroll queries
• extension discussions and assignment changes
• general worker engagement and issue resolution

Hiring managers also continue to have direct access to Marta and the wider Malikshaw team throughout the engagement.

Responsive support

If issues, concerns or changes arise during an assignment, we encourage workers and hiring managers to contact us directly.

The service is designed to support open communication, early intervention and practical resolution wherever possible. Workers are supported throughout the engagement and will always know who to contact for assistance or escalation.

Worker wellbeing and assistance

We recognise the importance of supporting workers throughout assignments, particularly within busy transformation and delivery environments. Alongside the operational support outlined above, workers can also talk in a safe environment with a Malikshaw mental health consultant. Where appropriate, workers can then be signposted toward additional wellbeing or mental health assistance services if required.

Malikshaw is Disability Confident Committed and a signatory to the Armed Forces Covenant. This reflects our commitment to inclusive, accessible and supportive engagement with workers, including those who may need adjustments, additional support or clear guidance during the recruitment and assignment process.

Need support?

The Malikshaw team provides support Monday to Friday, 08:00–18:00.

If you need assistance or would like to discuss any assignment-related matter, please contact Marta and the Malikshaw team directly.

marta.ortigas@malikshaw.com
07715 905810
Alternative: +44 (0) 870 042 1430

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Care & Assistance

The Resource Service is designed to provide practical support throughout the recruitment, onboarding and assignment lifecycle.

Support throughout the assignment

Each worker is allocated to a Malikshaw consultant who remains available throughout the assignment.

This includes:

• onboarding assistance
• timesheet and approval support
• payment and payroll queries
• extension discussions and assignment changes
• general worker engagement and issue resolution

Hiring managers also continue to have direct access to Marta and the wider Malikshaw team throughout the engagement.

Responsive support

If issues, concerns or changes arise during an assignment, we encourage workers and hiring managers to contact us directly.

Worker wellbeing and assistance

Need support?

The Malikshaw team provides support Monday to Friday, 08:00–18:00.

If you need assistance or would like to discuss any assignment-related matter, please contact Marta and the Malikshaw team directly.

marta.ortigas@malikshaw.com
07715 905810
Alternative: +44 (0) 870 042 1430

Back to Main Menu

Care & Assistance

The Resource Service is designed to provide practical support throughout the recruitment, onboarding and assignment lifecycle.

Support throughout the assignment

Each worker is allocated to a Malikshaw consultant who remains available throughout the assignment.

This includes:

• onboarding assistance
• timesheet and approval support
• payment and payroll queries
• extension discussions and assignment changes
• general worker engagement and issue resolution

Hiring managers also continue to have direct access to Marta and the wider Malikshaw team throughout the engagement.

Responsive support

If issues, concerns or changes arise during an assignment, we encourage workers and hiring managers to contact us directly.

Worker wellbeing and assistance

Need support?

The Malikshaw team provides support Monday to Friday, 08:00–18:00.

If you need assistance or would like to discuss any assignment-related matter, please contact Marta and the Malikshaw team directly.

marta.ortigas@malikshaw.com
07715 905810
Alternative: +44 (0) 870 042 1430

Back to Main Menu

Care & Assistance

The Resource Service is designed to provide practical support throughout the recruitment, onboarding and assignment lifecycle.

Support throughout the assignment

Each worker is allocated to a Malikshaw consultant who remains available throughout the assignment.

This includes:

• onboarding assistance
• timesheet and approval support
• payment and payroll queries
• extension discussions and assignment changes
• general worker engagement and issue resolution

Hiring managers also continue to have direct access to Marta and the wider Malikshaw team throughout the engagement.

Responsive support

If issues, concerns or changes arise during an assignment, we encourage workers and hiring managers to contact us directly.

Worker wellbeing and assistance

Need support?

The Malikshaw team provides support Monday to Friday, 08:00–18:00.

If you need assistance or would like to discuss any assignment-related matter, please contact Marta and the Malikshaw team directly.

marta.ortigas@malikshaw.com
07715 905810
Alternative: +44 (0) 870 042 1430

Back to Main Menu

Support & Guidance

The SLC Resource Service is designed to be straightforward and easy to use, with direct support available throughout the recruitment, onboarding and assignment process.

The Malikshaw team provides support Monday to Friday, 08:00–18:00.

FAQs

Who do I contact about a requirement?

Please contact Marta and the Malikshaw team directly to discuss new requirements, extensions or changes to existing assignments.

We will normally arrange a short Microsoft Teams discussion to fully understand the requirement, agree timelines and confirm the recruitment approach

How quickly can resource be provided?

CVs are typically provided within 72 hours unless otherwise agreed within the contract or requirement.

Timelines can vary depending on onboarding, approvals and specialist skill requirements; however the service is designed to move quickly and keep hiring managers updated throughout the process.

Can existing or nominated workers be used?

Yes. Where appropriate, nominated or known workers can be introduced into the process and managed through the agreed onboarding and approval route.

What locations does the service support?

The service supports recruitment activity across all SLC locations, including hybrid and remote working arrangements where appropriate.

Are assignments Inside IR35?

Yes. All assignments delivered under the service are managed as Inside IR35 engagements.

What happens during onboarding?

All onboarding is completed electronically using Amiqus.

Workers securely upload identification and screening information directly into the onboarding process, including information required to support BPSS checks.

Amiqus generates a structured PDF audit report which supports completion of the onboarding and screening process.

Hiring managers are kept updated throughout onboarding so there is visibility of progress toward start date readiness.

How are workers supported during assignments?

Each worker is allocated to a Malikshaw consultant who provides support throughout the assignment.
This includes:

• onboarding support
• timesheet and approval queries
• assignment changes or extensions
• general worker engagement and welfare

Marta and the wider Malikshaw team remain available throughout the engagement to support both workers and hiring managers.

What happens if there is a worker performance concern?

If there are any concerns regarding performance, attendance or conduct, please contact the Malikshaw team directly.

We will work with hiring managers and workers to understand the issue quickly and agree an appropriate next step or resolution.

How do timesheets and approvals work?

Workers submit weekly timesheets online through Timesheet Portal and hiring managers receive email approval notifications.

Once approved, invoicing, reporting and supplier payment workflows are managed automatically through the system.

Timesheet Portal can be accessed securely at:
malikshaw.timesheetportal.com

How are invoicing and payments managed?

Timesheets are processed weekly each Wednesday.

Once approved, invoicing and supplier self-billing are generated electronically to support accurate and efficient payment processing.

Workers are paid weekly following the agreed payment cycle

Can specific reports be requested?

Yes. A wide range of reporting information is available to support budgeting, forecasting, spend tracking and governance requirements.

Please speak to the Malikshaw team if specific reporting views or information are required.

How is compliance managed for umbrella workers?

Where umbrella services are required, Malikshaw works with a carefully selected group of approved FCSA and SafeRec-accredited umbrella providers to support consistency, compliance and worker experience.

What if priorities or timelines change?

Please call or email Marta and the Malikshaw team directly.

We will work with you to adapt the process and support urgent or changing requirements wherever possible.

How can feedback be provided?

We positively welcome feedback from both workers and SLC staff.

Feedback requests may be issued when workers start assignments, during active engagements and when assignments end.

General feedback and suggestions are welcomed at any time and help us continuously improve the service.

Need help?

If you need support or would like to discuss any aspect of the service, please contact Marta and the Malikshaw team directly.

marta.ortigas@malikshaw.com
07715 905810
Alternative: +44 (0) 870 042 1430

Back to Main Menu

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