Service Desk Analyst
| Job Type | Contract |
| Location | London |
| Area | London, UK |
| Sector | Central Government |
| Salary | £325 Per Day |
| Start Date | June 25th, 2026 |
| Advertiser | Priyanka Dubey |
| Job Ref | 7493 - PSR1JP00102437 |
| IR35 | Inside |
| Security Clearance | SC |
- Description
- The Client:
A government department client is looking for a Service Desk Analyst to join them on a 12 month contract. This position will be based in London.
Job Summary:
In this role you will be responsible for:
- Troubleshoot technical issues reported to Service Desk using available Knowledge Articles.
- Ensure Service Requests and Incidents are managed in accordance with Service Level Targets.
- Assist with maintenance and contribution of articles to the Service Desk Knowledge Base.
- Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk.
- Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle.
- Support onboarding of our new Program team.
Essential:
- A proactive approach and a focus on continuous improvement of self and service, with an appetite to work with others to simplify processes and improve efficiency.
- Excellent communication and customer service skills.
- The ability to efficiently manage workload and escalate calls when required.
- Broad knowledge and understanding of IT concepts and technologies.
Desirable:
- Experience working within a Service Desk or Helpdesk environment.
- ITIL foundation.
- Knowledge of AGILE and DevOps frameworks.
- Experience with Enterprise level reporting tools.
An active SC clearance is required for this role. At a minimum, candidates must be eligible and willing to undergo security clearance. Due to the short-term nature of the contract and the urgency of the requirement, the client may prioritise applicants who already hold active SC clearance and meet all essential criteria.
Our Company:
Malikshaw Interim & Executive is a specialist provider of talent management solutions helping our clients transform the delivery of our public services. As an Equal Opportunities Employer, we combine providing the best talent with delivering diverse, inclusive workforces and particularly encourage applications from candidates who are likely to be underrepresented. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people, and women.
How to Apply:
Please apply through the link provided to send your application directly to the Recruiter managing this assignment.
If you qualify for any of the above, please notify us on your covering letter and your recruiter will confirm if the client is a member. We will then be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
- Troubleshoot technical issues reported to Service Desk using available Knowledge Articles.
